Privacy Policy

ZENDIAC ("ZENDIAC," "we," "us," or "our") operates the online store and astrology experience at www.zendiac.us (the "Site"). This Privacy Policy describes how we collect, use, share, and protect personal information when you visit the Site, generate an astrology reading, place an order, or otherwise interact with us.

This policy applies to the Site and our related sales and support channels. It does not cover the practices of third parties we don't own or control — for example, a payment processor's own policy, or a website we link to. Those are governed by their own privacy policies.

By using the Site, you agree to the collection and use of information as described here. If you do not agree, please do not use the Site.

We collect only what we need to give you a reading, fulfill an order, and run the Site responsibly. Depending on how you use ZENDIAC, this may include:

A · Birth & reading details

Birth date

Used to calculate the planetary positions behind your Planet in Sign, Planet in House, and Transit readings.

Birth time

Optional but used, when provided, to place the houses and refine the reading. You may leave it out.

Birth place

A city or location, used to set the chart's coordinates and time zone.

Reading selections

Which readings you generate and the stones they are matched to.

B · Order & account details

• Contact information — name, email address, and phone number (if provided).
• Shipping & billing address — needed to deliver your order and verify payment.
• Order history — the products you buy, returns, and exchanges.
• Communications — messages you send us by email or through the Site, and our replies.

C · Payment details

When you pay, your card or payment details are entered into and handled by our payment processor. ZENDIAC does not store full card numbers on our own systems. We receive only limited confirmation data, such as the result of the transaction and the last digits of the card.

D · Device & usage information

• Device & browser data — IP address, device type, browser, operating system, and language.
• Usage data — pages viewed, links clicked, referring pages, and time spent, collected through cookies and similar technologies.
• Approximate location — inferred from your IP address, for example to estimate shipping or show relevant content.

Your birth date, time, and place are the heart of what makes a reading yours, so we treat them with particular care.

• We use your birth details only to calculate and display your Planet in Sign, Planet in House, and Transit readings, and to match stones to those readings.
• We do not sell your birth details, and we do not share them with advertisers or data brokers.
• We do not use your birth details to make decisions that produce legal or similarly significant effects about you. Readings are offered for reflection and enjoyment, not as advice (see Section 15).

Where the calculation is performed by an astrology-engine service provider acting on our behalf, that provider may process your birth details solely to return the reading to us, under confidentiality and data-protection terms. You can ask us to delete your birth details at any time (see Section 10).

We use the information we collect to:

• Create your readings — calculate and present your Planet in Sign, Planet in House, and Transit archives, and recommend matching stones.
• Process orders — take payment, fulfill and ship products, and handle returns, exchanges, and the 30-day guarantee.
• Provide customer support — answer your questions and resolve issues.
• Send service messages — order confirmations, shipping updates, and important notices about your purchase or this policy.
• Send marketing — only where you have opted in or where permitted by law; you can unsubscribe at any time.
• Improve the Site — understand which readings and products resonate, fix problems, and make the experience better.
• Protect ZENDIAC — prevent fraud, enforce our terms, and keep the Site secure.
• Meet legal obligations — tax, accounting, and other requirements that apply to us.

We rely on your consent for optional cookies and marketing, on the performance of our contract with you to fulfill orders, and on our legitimate interests in running and securing the Site, as applicable.

Like most online stores, we use cookies and similar technologies (pixels, local storage, SDKs) to run the Site and understand how it is used.

• Essential cookies — keep your cart, session, and checkout working. These cannot be switched off.
• Analytics cookies — help us see how the Site performs and which readings and products are viewed.
• Advertising cookies — may be used to measure and, where permitted, personalize marketing on other platforms.

You can control cookies through your browser settings, and, where offered, through the cookie banner or preferences link on the Site. Blocking some cookies may affect how the Site works. For how we respond to browser-level opt-out signals, see Section 11.

We do not sell your personal information for money. We share information only in these limited situations, and only as needed:

• Service providers — companies that run the Site and process orders for us, such as our e-commerce platform and hosting, astrology-calculation service, payment processors, shipping and logistics carriers, email and messaging tools, and analytics providers. They may use the information only to perform services for us.
• Legal & safety — to comply with the law, respond to lawful requests, enforce our terms, or protect the rights, property, and safety of ZENDIAC, our customers, or others.
• Business transfers — if ZENDIAC is involved in a merger, acquisition, financing, or sale of assets, information may transfer as part of that transaction, subject to this policy.
• With your direction — when you ask us to share information, or direct it to another service.

Some analytics and advertising activity may be treated as "sharing" for targeted advertising under certain U.S. state laws. Where that is the case, you can opt out as described in Section 11.

Payments are processed by third-party payment providers that are responsible for the security of your card data under their own policies and applicable card-industry standards. We receive confirmation that a payment succeeded, along with limited details needed to manage your order, refunds, and fraud checks.

To deliver your order, we share your name, shipping address, and contact details with our fulfillment and shipping partners. Natural stones are selected from the same sourcing lot and are not standardized; details about your specific order (such as your sourcing record) are tied to your purchase and handled as order information under this policy.

We keep personal information only for as long as we need it for the purposes in this policy, then delete or anonymize it.

• Order & transaction records — kept as long as needed to fulfill the order and meet tax, accounting, and legal requirements.
• Birth & reading details — kept to let you revisit your readings; deleted on request, or after a period of inactivity.
• Account & contact details — kept while your relationship with us is active and for a reasonable period afterward.
• Analytics & usage data — kept for a limited period, often in aggregated or de-identified form.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against loss, misuse, and unauthorized access — including encryption in transit, access controls, and working with reputable service providers.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please help us by keeping any account credentials private and contacting us if you believe your information has been compromised.

Depending on where you live, U.S. state privacy laws — including in California (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, and a growing number of other states — may give you rights over your personal information. Where these apply, you may have the right to:

• Know & access — request the categories and specific pieces of personal information we hold about you.
• Correct — ask us to fix inaccurate personal information.
• Delete — ask us to delete personal information we hold about you, including your birth details.
• Portability — receive a copy of certain information in a portable format.
• Opt out — opt out of the "sale" or "sharing" of personal information and of targeted advertising (see Section 11).
• Limit sensitive information — where applicable, limit the use of information treated as sensitive.
• Non-discrimination — not be treated differently for exercising your rights.

To make a request, contact us using the details in Section 17. We will verify your request (and may ask for information to confirm your identity) and respond within the time the law allows. You may use an authorized agent where permitted. If we decline a request, you may appeal by replying to our response.

California "Shine the Light": California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing.

We do not sell your personal information for money. Some use of analytics and advertising cookies may count as "sharing" or "targeted advertising" under certain state laws.

You can opt out by adjusting the cookie preferences offered on the Site, by limiting cookies in your browser, and by contacting us using the details in Section 17. Where supported, we also honor browser-based opt-out preference signals, such as Global Privacy Control (GPC), as a valid request to opt out of sharing for that browser or device.

ZENDIAC is intended for adults. The Site is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, please contact us and we will delete it.

ZENDIAC serves customers in the United States. Depending on our service providers, your information may be processed in the United States or in other countries where we or our providers operate. Where information is transferred across borders, we take steps designed to ensure it remains protected consistent with this policy and applicable law.

Our readings cite outside sources, and the Site may link to other websites and platforms (for example, source references, payment pages, or social media). We are not responsible for the privacy practices or content of sites we do not control. We encourage you to read the privacy policy of any site you visit from ours.

ZENDIAC's readings and stone recommendations are offered for reflection, interest, and enjoyment. We lay out, with care, what astrology has traditionally held and what stones have meant across history — we do not promise mystical cures, medical outcomes, or guaranteed results.

Nothing on the Site is medical, psychological, legal, or financial advice. We handle your birth details to build the reading you asked for, and for no other purpose, as described in Section 3.

We may update this policy from time to time to reflect changes in our practices, technology, or the law. When we do, we will revise the "Last updated" date above, and, for material changes, provide a more prominent notice on the Site. Your continued use of the Site after an update means you accept the revised policy.